Japanese characters in Group emails are garbled or missing when formatted as Plain Text

Last Updated: February 19, 2020

ISSUE

When sending Office 365 Group emails in Plain Text with Hiragana letters (Japanese Characters), the resulting emails may have missing or garbled characters.

The email body may show properly in the list view, but it will show blank or garbled in the Reading Pane.

STATUS: WORKAROUND

The Outlook Team is investigating the issue for a future fix. To work around this issue, choose one of the following options:

  • Use HTML formatted emails in Groups

  • Disable Beta: Use Unicode UTF-8 for worldwide language support in Windows

    • Open Settings> Time and Language> Language> Select Administrative language settings> Change system locale> Uncheck the box 'Beta: Use Unicode UTF-8 for worldwide language support'> OK> Restart Computer

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Outlook UserVoice

See Also

Fixes or workarounds for recent issues in Outlook for PC

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×