My account meets the requirements; why am I ineligible?

If you use Play My Emails on multiple devices, you must have matching accounts on all of them. Otherwise, Play My Emails will not work.

The best way to fix this is:

  1. Open Outlook Mobile Settings.

  2. Select Play My Emails.

  3. Make sure the toggles for the email account(s) you’d like to use are turned on.

If this doesn’t fix the issue, please contact Outlook Support:

  1. Open Outlook Mobile Settings.

  2. Go to Help & Feedback.

  3. Go to Contact Support.

  4. Type in your issue, then tap Send.

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