If you see a message saying your OneDrive subscription is on hold, we apologize as this may be an incorrect message.

You can check the status of your OneDrive account under your Services and Subscriptions.

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See more support pages for OneDrive.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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If you still need help, shake your mobile device while you're in the OneDrive app or contact support through your browser.

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Account & Billing Support
For help with your Microsoft account and subscriptions, visit Microsoft Account & Billing Help.

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