OneDrive requires an active Microsoft account, or a work or school account. For help with creating a Microsoft account or signing in, see: Microsoft account help

For the best experience on the OneDrive website, we recommend using the latest version of Edge, Internet Explorer, Chrome, Firefox, or Safari.

Note: Microsoft 365 apps and services will not support Internet Explorer 11 starting August 17, 2021. Learn more. Please note that Internet Explorer 11 will remain a supported browser. Internet Explorer 11 is a component of the Windows operating system and follows the Lifecycle Policy for the product on which it is installed. 

OneDrive desktop app

The OneDrive desktop sync app (available on the download page of the OneDrive website) requires the following:

  • Operating system:

    • 32-bit or 64-bit version of Windows 10, Windows 8/8.1, or Windows 7.


      • The OneDrive sync app isn't supported on Windows XP or Linux.

      • OneDrive sync app functionality is built into Windows 10 and Windows 8.1 and supports connecting to OneDrive for work or school to sync your work or school files. For more information, see Sync files with OneDrive in Windows.

      • To share files and folders from File Explorer, you must have Internet Explorer 11 or later.

    • Windows Server 2019, Windows Server 2016, Windows Server 2012 (including R2), or Windows Server 2008 R2.

      Note: As of August 20, 2021, OneDrive will no longer support Windows Server 2008 R2, as it has been out of extended support since January 2020.

    • Mac OS X 10.12 or later.

      Note: As of 10 September 2021, OneDrive will no longer support macOS 10.12 or macOS 10.13, which are out of Apple’s mainline support. Going forward, only the three most recent versions of macOS will be supported. When a new major version of macOS is released, we will support the new version and the previous two versions.

  • Processor: 1.6 GHz or higher, or Intel-based Mac computer, or a Windows 10 ARM-based PC

  • Memory: 1 GB of RAM or higher

  • Resolution: 1024 × 576 minimum

  • Internet connection: High-speed Internet access is recommended.

  • File systems: NTFS or HFS+ (case insensitive) or APFS (case insensitive)

Note: For info about the sync app support for desktop virtualization, see Use the sync app on virtual desktops.

OneDrive mobile app

The OneDrive mobile app requires one of the following:

  • A phone or tablet with Android 6.0 or later. Get the Android app.

    Note: The Google Play store and the OneDrive app for Android aren't available in China. Also, because is blocked in China by the government firewall, the OneDrive app won't work in China when you sign in with a Microsoft account.

  • An iPhone, iPad, or iPod touch with iOS 13 or later. Get the iOS app.

Beta or Preview releases

We love early adopters, but PC, Mac, and mobile OS beta releases aren't supported. You'll need to stick with production releases to continue to use OneDrive reliably. 

However, if you're keen to always have the latest and greatest, why don't you join the OneDrive Preview for Android or OneDrive Preview for iOS and get early access to new features in the OneDrive mobile app.

Contact support


Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

Microsoft virtual support agent icon

Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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