Outlook and other apps won't remember password after Windows Updates

Last Updated: November 06, 2020


After installing Windows 10 Version 2004 Build 19041.173 and related updates you find that Outlook and other applications do not remember your password anymore.


This issue occurs when some Windows 10 Task Scheduler Tasks are configured in a certain way.  Until a fix is available a workaround is to disable these tasks using Task Scheduler.

A task that appears to cause the issue is the HP Customer participation utility task as described further in this Answers Forum Thread, Systemwide password amnesia (v2004 build 19041.173) - Microsoft Community.


Right-click the Windows 10 Start Button and select Windows PowerShell (Admin).

Copy and paste the command below into Windows PowerShell and press Enter.

Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

If you see any Tasks listed from the PowerShell output, make a note of them.

Next, go to Windows Task Scheduler and disable any tasks you found from the above command.  Follow these steps:

  1. In the Windows 10 Search box, type Task Scheduler and then open the Task Scheduler app.

  2. Locate the task in the Window (HP Customer participation), or other task from the Windows PowerShell output.

  3. Right-click the task and choose Disable.

  4. After you disable the task, restart Windows.

Note: You may need to re-enter your missing passwords one more time before it is saved again.

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See Also

Fixes or workarounds for recent issues in Outlook for PC

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