Outlook DLP policy tips not working for certain conditions in email body and attachments

Last Updated: September 24, 2020

ISSUE

Outlook DLP policy tips are not detecting sensitive information in PDF, Excel, Word and other attachments and it may work inconsistently across attachments.  In some cases, detection may work for smaller attachment such as a 15KB file, but not for larger attachments such as a 2MB file.  Outlook is also not detecting HIPAA or ICD-9 or ICD-10 correctly in the message body.  In some cases, Outlook is not detecting key words with certain syntax such as quotation marks.  In another circumstance Outlook is not showing the policy tip if the message is being retrieved from a Draft.

STATUS:  INVESTIGATING 

The Outlook Team is investigating these issues and anticipates releasing fixes in December 2020.  We will update this topic with more information as it become available.

More Resources

Icon Experts (brain, gears)

Ask the experts

Connect with experts, discuss the latest Outlook news and best practices, and read our blog.

Outlook Tech Community

Icon Community

Get help in the community

Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.

Outlook Forum on Answers

Icon feature request (light bulb, idea)

Suggest a new feature

We love reading your suggestions and feedback! Share your thoughts. We're listening.

Outlook UserVoice

See Also

Fixes or workarounds for recent issues in Outlook for PC

A subscription to make the most of your time

Need more help?

Expand your Office skills
Explore training
Get new features first
Join Office Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×