Issue: Outlook users have found they are unable to move mail to any sub-folder within the Inbox. When an attempt is made to move an item the following error is returned: "Cannot move the items".
Cannot move the items
Status: Investigating
Workaround:
To work around the issue you can do one of the following:
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Use Outlook on the Web (OWA) to move the items into sub-folders
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For mail hosted with 3rd parties (IMAP/POP3), please log into webmail to move the items into sub-folders
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Switch Office to Current Channel where the issue is not introduced. To do this, follow the steps here: Change the Microsoft 365 Apps update channel for devices in your organization
