Personalized email addresses in Outlook.com Premium are being retired

Outlook.com Premium and Ad-Free Outlook.com subscriptions that are renewed after February 28, 2020 will no longer include the ability to use a custom domain with Outlook.com. Before your current Outlook.com Premium or Ad-Free Outlook.com subscription ends, you'll need to have purchased a subscription to Office 365 Home or Personal to continue using your personalized email address with Outlook.com.

If you decide to renew your current Outlook.com Premium or Ad-Free Outlook.com subscription after February 28, 2020, you'll still be able enjoy the benefit of an ad-free inbox and higher mailbox storage limits. 

What do I need to do?

  • If you received a domain through Outlook.com Premium, you'll need to transfer the domain to a registrar such as GoDaddy. You will be responsible for paying the cost of your domain renewal going forward.

  • After personalized email addresses in Outlook.com Premium are retired, you'll no longer be able to manage your personalized email address through the Outlook.com Premium portal at https://premium.outlook.com.

    If you purchase an Office 365 Home or Personal subscription so that you can continue using your personalized email address with Outlook.com, you'll be able to manage your domain by signing in to https://outlook.com and going to Settings > Premium > Personalized email address.

    If you choose not to purchase Office 365 Home or Personal and need to manage your domain before your current Outlook.com Premium subscription ends, you can open a support ticket by going to https://outlook.com and selecting the Help icon. A support agent will assist you. Make sure to mention Outlook.com Premium in your ticket.

Note: If you don't understand these instructions and need help, open a support ticket by going to https://outlook.com and selecting the Help icon. A support agent will assist you. Make sure to mention "Outlook.com Premium" in your ticket.

How do I transfer the domain I received through Microsoft to another registrar?

  1. Sign in to https://outlook.com and select the diamond icon Manage Premium on the toolbar.

  2. Select the Transfer your domain tab.

  3. Under Step 1, select Unlock to unlock your domain and remove privacy. This is required to perform the transfer.

    If you receive an email message from Outlook.com Premium asking you to verify your email address, select CONFIRM YOUR EMAIL ADDRESS in the message.

  4. If you want to transfer your domain to GoDaddy, select Transfer under Step 2.

    Your new domain registrar will require the authorization code for your domain to process the transfer. Provide the authorization code from the Transfer your domain tab.

  5. When you purchase your domain transfer, we recommend selecting one year of service with domain privacy enabled.

  6. You might see an option to migrate your email over to your new domain registrar. Decline this option if you want to use your domain with Office 365 Home or Personal.

  7. You should receive a confirmation email from Outlook.com Premium letting you know that the transfer is in progress. The transfer can take up to seven days to complete.

Are there Outlook.com Premium features that aren't supported in Office 365 Home and Personal?

Yes. The following features of Outlook.com Premium aren't supported in Office 365 Home and Personal:

  1. Having multiple personalized email aliases for a single mailbox. For example, sales@mydomain.com, support@mydomain.com, and info@mydomain.com.

  2. Sharing your domain with people who aren't also part of your Office 365 Home subscription. If you have already shared your domain with people through Outlook.com Premium, those email addresses will continue to work as long as you keep your domain connected to Outlook.com.

  3. Connecting new domains that aren't hosted by GoDaddy to Outlook.com.

If you've set up a personalized email addresses using one of these features, your settings won't change as long as you keep your domain connected to Outlook.com and maintain an Office 365 Home or Personal subscription.

What happens if I don't purchase an Office 365 Home or Personal subscription when my Outlook.com Premium subscription expires?

If you don't purchase an Office 365 Home or Personal subscription, you won't be able to send or receive email using your personalized email address. However, you won't lose any existing messages in your inbox.

What happens if I don't transfer the domain I received through Microsoft to another registrar like GoDaddy?

If you don't transfer your domain to another registrar before it expires, you won't be able to use your personalized email address to send or receive email. However, you won't lose any existing messages in your inbox.

How do I know when the domain I received through Microsoft expires?

Your domain expiration date is usually the same date as your Outlook.com Premium subscription expiration date. You should also receive an email message with the subject "Renewal Notice from Outlook.com Premium" that includes your domain renewal date. Before your domain renews you must transfer it to another registrar, such as GoDaddy.

I own the domain I've been using with Outlook.com Premium and I already have an Office 365 Home or Personal subscription. Will my email service be interrupted?

No, you don't need to do anything. Your email service won't be interrupted.

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