Applies To
Excel for Microsoft 365 Word for Microsoft 365 PowerPoint for Microsoft 365 Publisher for Microsoft 365 Excel 2024 Word 2024 PowerPoint 2024 Excel 2021 Word 2021 PowerPoint 2021 Publisher 2021 Excel 2019 Word 2019 PowerPoint 2019 Publisher 2019 Excel 2016 Word 2016 PowerPoint 2016 Publisher 2016

This dialog appears when you try to open a file that is corrupt or has other issues preventing load.

There are numerous issues that can cause this, and the contents of the dialog lists the specific issue and offers help. If after investigating this information you are still unable to resolve the issue, please leave a comment on this topic to help us expand and refine it, so it may better address the specific problem you encountered.

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