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Use options to specify calls, meetings, contact options, accessibility, and overall settings like Help. Depending on your organization’s setup, some options might be turned off. Contact your technical support team for more information.

What do you want to do?

Calls and meetings

Phone Number

Enter your mobile number with country and region codes. When Wi-Fi or a data network (if you have a SIM card for your iPad) isn’t available to join a meeting, Lync calls you back at this number to connect you to the audio portion of the Lync call.

  1. From the left, tap the first icon to get to the My Info screen. From the My Info screen, tap Options.

  2. On the Options screen, under Calls and Meeting, tap Phone Number, and then enter your mobile phone number including the country/region and area code.

Require Wi-Fi for VoIP, Voice, Meeting Content

If your iPad has a cellular data connection, you can control whether you want to make Lync audio and video calls and share meeting content by using Wi-Fi only, or by using your cellular data connection when you’re not connected to Wi-Fi. For information about the default and alternative settings, go to Adjust your data use settings.

My Credentials

By default, the My Credentials option is turned on to show all your meeting and voice mail information on Lync.

The Exchange setting lets you enter credentials if Exchange credentials are separate from your Lync settings. If they’re the same, keep the Use Lync Credentials switch set to ON. You need Exchange credentials to show meetings and voice mail.

HTTP Proxy settings are needed if your corporate network has a proxy requiring credentials setup. You’ll need to enter this information to sign in and use the application on your corporate Wi-Fi.



  • To show or hide pictures of your contacts, tap ON or OFF.



Text telephone (TTY) mode is used to send text over a telephone line. A TTY device must be connected to the iPad to interpret the modified audio. Otherwise, you might experience poor audio quality. Using TTY mode in a conference call might also cause audio quality issues.

By default, TTY mode is turned off. Tap ON to turn it on.

Customer Experience Improvement Program

Help us improve Lync

If your organization has turned on this feature, you can decide to take part in the Microsoft Customer Experience Improvement Program (CEIP). When you participate, your iPad will automatically send basic, anonymous information to Microsoft about how you use your programs and devices, the types and number of errors you encounter, and the speed of services. This information is combined with other CEIP data to help Microsoft solve problems and improve the products and features that customers use most often. Microsoft does not collect your name, address, or other contact information.

Your participation in CEIP is off by default. If you want to take part, under Customer Experience Improvement Program, tap Help us improve Lync and move the switch to On.



Logs are used by system administrators to collect, analyze, and save data. A system administrator might ask you to turn on the logging options to do troubleshooting. If you’re not asked, you don’t need to be concerned about this option.

To turn on logging, do the following:

  1. From the left, tap the first icon to get to the My Info screen. From the My Info screen, tap Options.

  2. On the Options screen, under Other, tap Logging, and then tap the slider to ON.

Upload Sign-in Errors

If you receive a sign-in error message, you can send the sign-in logs to Microsoft by selecting one of these options.

Always: Always upload sign-in logs on error.

Never: Never upload sign-in logs.

Ask Me: Prompt user every time to upload logs when there is a sign-in error to upload logs.

Send Log file

To send error logs to your support team, tap Send Log files, and enter your support team’s email address.


Tap Help to view help topics and videos.


  1. Tap My Info, and then tap Options.

  2. On the Options screen, under Other, tap About to view version information, terms of use, and the privacy statement.

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