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Set General options in Skype for Business

You can set up formatting for instant messages, help Microsoft improve Skype for Business, help your support staff troubleshoot issues, and set where Skype for Business is available from when closed.

Set your conversation window preferences

Your Conversation window selections determine whether Skype for Business will preserve your conversation display between sessions and what happens when Skype for Business is moved to the background during an active conversation.

  • If you want Skype for Business to remember which conversations are in the tabbed display whenever you sign out and automatically redisplay those conversations the next time you sign in, select Reopen my conversations when I sign in.

  • To display shortcut call controls if your active Skype for Business meeting is moved to the background, select Show call controls when Skype for Business is in the background.

Select options to help us improve Skype for Business

If your organization has enabled the feature, you can choose to participate in the Microsoft Customer Experience Improvement Program (CEIP). If you choose to participate, your computer or device will automatically send information to Microsoft about how you use Skype for Business. Information from your computer is combined with other CEIP data to help Microsoft solve problems and improve the products and features that customers use most often. To learn more about CEIP, see Microsoft Customer Experience Improvement Program.

  • To participate in the CEIP, under Help us improve, select Sign up for the Customer Experience Improvement Program.

You can also choose to automatically send error information to Microsoft specifically about Skype for Business sign-in and Skype for Business meeting connection issues. This information can help us get to the underlying cause of a problem.

  • To contribute sign-in and Skype for Business meeting error information, select Send Skype for Business Improvement Program info to Microsoft.

Set your logging options to help your support team solve problems

System logs are sometimes used to analyze problems. Your workplace technical support might occasionally ask you to collect logs to help with troubleshooting. If they want you to collect log information about Skype for Business, the Help your support team help you section is where you can get log collection going.

  • To change the logging level, in the Logging in Skype for Business list, select Full, Light, or Off. Ask your technical support person for direction on which to choose.

  • Sometimes Windows event logs can provide clues to issues with Skype for Business. To turn Windows Event logging on, select Also collect troubleshooting info using Windows Event logging.

Set your application window option

In Skype for Business, when you click the Close (X) button in the upper right corner of the main window, Skype for Business keeps running so that you can receive alerts of incoming calls or messages. By default, clicking the Close button minimizes Skype for Business to the taskbar. But you can choose to have the Skype for Business window minimized to the notification area (located at the far right of the taskbar) instead of the taskbar by selecting Minimize to the notification area instead of the task bar under Application Window.

Note: If you choose this option, it won't take effect until you exit and then open Skype for Business. In the Skype for Business main window, click the Options menu, click File, click Exit, and then sign back in to Skype for Business.

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