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An error log is a record of what happens when a computer encounters a problem. Your technical support person might ask you to provide an error log to help analyze sign-in or other problems in Microsoft Lync 2010 or Windows.

Note:  Before you enable logging, review the Privacy Statement for Microsoft Lync Products.

What do you want to do?

Lync logging options are as follows:

  • Turn on logging in Lync  Creates a log file that contains information about the interaction of Lync with Microsoft Lync Server 2010.

  • Turn on Windows Event Logging for Lync   Writes certain types of errors to the Windows Event Log, along with details that can help in troubleshooting.

Turn on logging

  1. In the Lync sign-in screen, click the Optionsbutton.

  2. On the General tab, under Logging, select the options you want.

Locate the Lync log file

  1. In Windows Explorer, navigate to the Tracing folder in your user profile directory—for example, C:\Users\MyAlias\Tracing.

  2. Look for the file Lync-uccapi-0.uccapilog.

If you just turned on logging, you must sign out and then sign back in to create the log file.

View the Windows Event Log

  1. Do one of the following:

    • In Windows Vista operating system, click Start, click All Programs, click Accessories, and then click Run.

    • In Windows 7 operating system, click Start, and then click Run.

  2. In the Open box, type eventvwr and then click OK.

  3. In the Event Viewer window, in the pane on the left, double-click Windows Logs, and then click Application.

  4. Double-click the most recent Lync 2010 error in the list to display the error details.

  5. In the Event Properties dialog box, click the Copy button to copy the text of the error.

  6. Paste the error information into a text file or email message, and then contact your system administrator or support team.

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