Triage Email with Microsoft 365 Copilot in Outlook

Overview

Microsoft 365 Copilot allows you to triage your email using natural language commands in Copilot chat. You can manage emails quickly by typing commands to act on one or multiple messages without leaving your workflow.

Copilot performs the requested action and updates your mailbox in Outlook automatically.

This article focuses on using text commands in Copilot chat. Voice commands are supported only on Mobile and behave similarly.

What you can do with Copilot email triage

Using Copilot, you can:

• Pin and unpin emails

• Flag emails, clear flags, mark emails as complete. With flag you can set the start and end date

• Mark emails as read or unread

• Archive emails

These actions are available through:

• Text commands (all platforms)

• Voice commands (on Outlook for iOS and Android)

Where this experience is available

Copilot email triage is available in the following Copilot experiences:

• Copilot full page experience 

• Copilot side pane 

Supported platforms

You don’t need to open Outlook to use this experience, it’s accessed through Microsoft 365 Copilot Chat (Work mode). However, if you prefer to use this Microsoft 365 Copilot experience within Outlook to act on Outlook content, it’s available on the following platforms:

• Classic Outlook for Windows

• New Outlook for Windows

• Outlook for the web

• Outlook for Mac

• Outlook for Android

• Outlook for iOS

How to use Copilot to triage email

You can ask Copilot to act on:

• A specific email

• A group of emails

Copilot completes the action and reflects the change immediately in Outlook.

Example commands you can use

You can type or say commands such as:

Act on multiple emails

• "Pin my emails from my manager"

• "Pin the last 3 emails from Alex"

• "Archive all unread emails from Sarah today"

Act on a specific email

• "Pin it"

• "Mark this email as unread"

• "Flag this message"

Act on emails in a list

• "Show me the latest email from my manager"

• "Pin the most recent one"

• "Pin the second email from the list"

Tip: Copilot understands follow-up commands when you refer to previously shown emails.

Confirmation for bulk actions via text commands

When a command affects multiple emails, Copilot may ask you to confirm the action.

Confirmation required for larger actions

• If the action affects more than 5 emails, Copilot displays a confirmation card

• Select Confirm or Cancel to continue with the action

• No confirmation is required for actions affecting 5 or fewer emails  ​​​​​​​

Using voice commands

Voice triage commands are available on Outlook for Android and iOS.  Voice commands support similar actions as text commands, allowing you to manage email hands-free while reviewing messages. For more information, see the article on voice catch-up Catch up on your inbox with Copilot voice in Outlook - Microsoft Support. 

Language availability

Language support: These features are currently available only in English. Support for additional languages will be added in the future.