Symptoms
When you try to access the Clipchamp homepage in Microsoft 365 in Microsoft Edge, Chrome, Safari, iOS, or Internet Explorer, your browser may continually loop, and you can never sign in because you do not have login.microsoftonline.com or it is not allowed.
Causes
This issue occurs if your organization uses Trusted Sites and doesn't enable third-party cookies or URLs, including Microsoft 365. In this case, the Clipchamp web-based video player cannot sign in, as the trusted sites for it are not enabled.
Important:Â
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Microsoft 365 apps and services stopped supporting Internet Explorer 11 starting August 17, 2021. Learn more
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Internet Explorer 11 remains a supported browser. Internet Explorer 11 is a component of the Windows opreating system and follows the Lifecycle Policy for the product on which it is installed.
Resolution
Change your browser settings using administrator rights or a Group Policy object (GPO).
Internet Explorer
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In the Internet Options window, select Privacy and Advanced.
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Select Accept for First-party Cookies and Third-Party Cookies and select the Always allow session cookies check box.
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In the Internet Options window, select Security > Trusted Sites > Sites.
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Add the following sites:
   - microsoft.com
   - microsoftonline.com
- https://www.microsoft365.com/launch/Clipchamp/
Microsoft Edge
1. In the Edge Settings window, select Site permissions and Cookies and site data.
2. Turn on Allow sites to save and read cookie data (recommended) and make sure Block third-party cookies is turned off.
3. In the same window, under Allow, select Add to add the following sites:
   - microsoft.com
   - microsoftonline.com
- https://www.microsoft365.com/launch/Clipchamp/
Google Chrome
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In the Chrome Settings window, click Site settings > Privacy and security section, then select Cookies and site data.
2. Select Allow all cookies and make sure Block third-party cookies is not selected.
3. In the same window, under Sites than can always use cookies, select Add.
4. Add each of the following sites separately, and make sure you select the All cookies, on this site only checkbox:
   - microsoft.com
   - microsoftonline.com
- https://www.microsoft365.com/launch/Clipchamp/
Safari
1. In the Safari Settings window, scroll down and select Safari > Preferences.
2. Click Privacy, then select Prevent cross-site tracking to disable it.
iOS
1. Go to Settings, then scroll down and select Safari.
2. Under the Privacy & Security section, select Prevent cross-site tracking to disable it
Notes:Â
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It's always good to validate and enable all trusted URLs for Teams and review the requirements in this article: Office 365 URLs and IP address ranges.
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It's always good to validate and enable all trusted URLs for Teams and review the requirements in this article: Microsoft 365 URLs and IP address ranges.
More information
If these workarounds don't resolve your problem, try one of the following:
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To get more information about general Windows 10 Help and troubleshooting, see: Need help with Windows 10?
