While we continue to research the specific reason for the error you received, please try one of the solutions in this topic.
If these solutions don’t work for you, please use the Contact us button at the bottom of this topic to contact support, and leave us a comment telling us more about the error your received.
Restart your computer and install Office again
Restart your computer.
Reinstall Microsoft 365.
To reinstall Office select the version you want to install and follow those steps.
Note: Office needs to be installed on the same hard drive where Windows is installed. How much space does it need?
Uninstall and reinstall Office
Select the button below to download and install the Office uninstall support tool.
Follow the steps below to download the uninstall support tool according to your browser.
Tip: The tool may take a few minutes to download and install. After completing the installation, the Uninstall Office products window will open.
Edge or Chrome
In the lower-lower left corner right-click SetupProd_OffScrub.exe > Open.
Edge (older) or Internet Explorer
At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe.
In the pop-up window, select Save Fileand then from the upper-right browser window, select the downloads arrow > SetupProd_OffScrub.exe.
Select the version you want to uninstall, and then select Next.
Follow through the remaining screens and when prompted, restart your computer.
After you restart your computer, the uninstall tool automatically re-opens to complete the final step of the uninstall process. Follow the remaining prompts.
Select the steps for the version of Office you want to install or reinstall. Close the uninstall tool.
Microsoft 365 | Office 2021 | Office 2019 | Office 2016 | Office 2013 | Office 2010 | Office 2007
Use the offline installer to install Office
The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.
For steps to install an offline version of Microsoft 365, see Use the Office offline installer and select the correct tab for your version of Office.
Leave us a comment
Please let us know at the bottom of this topic if these steps were helpful by selecting Yes or No. If they were helpful, tell us which option fixed your problem. If they weren't helpful, and you're still having trouble installing Microsoft 365, tell us what error message you received, and if you can, where in the install process the error occurred. We'll use your feedback to help fix this issue.