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Unable to save from Office Lens to OneDrive

If you are unable to save files created with Office Lens to your OneDrive, try using the OneDrive app's Scan feature instead. Scan is available in OneDrive for iOS and OneDrive for Android mobile apps.

How to use OneDrive Scan

The Scan feature lets you take pictures of documents, presentations, or a whiteboard, and save the scanned image as a PDF.

  1. In the OneDrive app, tap Add Add icon in OneDrive app for iOS at the top of the screen.

  2. Then tap Scan.

    Screenshot of the Add menu in OneDrive app for iOS

    • If you choose Scan or Take a photo or video, your device's camera app opens. You might be asked if you want OneDrive to access your camera - tap OK to allow your pictures to be saved in OneDrive.

  3. Then Save the file to the desired location.

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Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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