Unable to share OneDrive files

Unable to share OneDrive files

If you cannot share OneDrive files it could be because:

  • You have reached your sharing limits

  • We need to validate your account

  • The item is in your Personal Vault

  • OneDrive is not running

  • Your organization has disabled or restricted it.

Sharing is limited in basic or "storage only" OneDrive.

Limits reset after 24 hours, but you can upgrade to a Premium subscription to get increased sharing limits and more sharing features.

If you are having issues sending sharing emails, this might be due to validation issues with your Microsoft Account.

  1. Go to https://account.live.com/reputationcheck to validate your Microsoft Account.

  2. Ensure your Microsoft Account profile is up-to-date and complete. Make sure you accept the Terms Of Use, if requested.

Items in your Personal Vault are private and can't be shared.

If you want to share, you must move your content to a folder outside your Personal Vault and share it from there.

If the OneDrive desktop app is installed on your computer, you should see the Share option when you right-click a file or folder in Explorer.

Explorer right-click menu showing OneDrive share command

If OneDrive is not running or the desktop app is not installed, you will not be able to share from File Explorer or Finder.

Tip: You can still share OneDrive files and folders from onedrive.com

  1. If you don't see the OneDrive icons on the taskbar or notification area, launch OneDrive.

  2. Windows users should select the OneDrive app with the folder icon: 
    OneDrive desktop app from start menu

    Tip: If you don't see this version, read Which OneDrive app? for more information.

Viewing online

If you sign in with a work or school account, your organization may have disabled the OneDrive web Sharing views or disabled the Anyone with the link option to prevent usable links being forwarded to others:

OneDrive web link settings

You can still create and share a link, but only people in your organization will have access to it.

Viewing on a desktop

If the OneDrive desktop app is installed on your computer, you should see the Share option when you right-click a file or folder in Explorer.

Explorer right-click menu showing OneDrive share command

If the Share option has been greyed out, or is missing from the right-click context menu, your organization's admins may have restricted the feature.

Admins can change the User Account Control policies to allow OneDrive context menus.

See also

How to share OneDrive files and folders

Share files in OneDrive for Android

Share files in OneDrive for iOS

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for work or school.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.

Microsoft virtual support agent icon

Contact Support
If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app.

OneDrive Admins can contact Microsoft 365 for business support.

Office 365 community forums

Tips
Letting us know your location may help us resolve your issue more quickly.

All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.

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