Use intelligent technology in Outlook.com

Outlook.com has added intelligent technology to help you save time.

Note: At present, not all features are available to all users.

Joyful animations

Add a bit of flare to messages that you've received by enabling joyful animations. With joyful animations enabled, you'll see a burst of colorful shapes when you open a message that includes words like Happy Birthday or Congratulations.

Quick suggestions

As you compose a message, Outlook can highlight keywords and suggest helpful information, such as nearby restaurants or flight information. Select a highlighted keyword and suggestions will appear that you can choose and insert in your message.

Suggested replies

When you receive a message that Outlook believes you're likely to reply to and that can be answered with a short response, Outlook.com suggests three responses that you can use to reply with a couple of clicks.

If one of the suggestions works for you, select it, and then select Send. If you have feedback about the suggestions, we'd love to hear what you think. To share your feedback, select Report inappropriate text.

Notes: 

  • Suggested replies are generated by a computer algorithm and use natural language processing and machine learning technologies to provide response options.

  • Suggested replies only appear if conversation view is turned on. To turn on conversation view, select Settings  Settings icon  and choose an option under Conversation view.

  • Suggested replies are available in English world-wide. They're also available in Spanish and Portuguese in North and South America.

Email with suggested responses

Turn off suggested replies

  1. Select Settings  Settings icon  > View all Outlook settings > Mail > Compose and reply.

  2. Clear the check box for Show suggested replies.

  3. Select Save.

Still need help?

To get support in Outlook.com, click here or select  Outlook.com help icon on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes.

To contact us in Outlook.com, you'll need to sign in. If you can't sign in, click here

For other help with your Microsoft account and subscriptions, visit Account & Billing Help.

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To get help and troubleshoot other Microsoft products and services, enter your problem here

Post questions, follow discussions and share your knowledge in the Outlook.com Community.

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