Use questions and answers in a Yammer community

Note: This topic describes features in the new Yammer. For information on this feature in the classic Yammer, see Use questions and answers in a Yammer group.

Ask and respond to questions in Yammer communities to share knowledge with other members of the community. 

When you post a question in a community, members can upvote their favorite answers to highlight them for others. An answer can be marked Best Answer by the member who posted the question or by a community admin. The marked Best Answer appears at the top of the conversation, under the original question. 

Best answer to a Yammer question

You can turn a regular conversation into a question if you created the conversation or if you are a community admin. This can be helpful if the post is better suited to be a question but wasn’t first created as one. It also enables you to use question and answer features, such as marking an answer as Best Answer and enabling people to view unanswered questions if members haven’t yet responded.

Admins can also make questions the default type of conversation post for a specific community. This can be helpful if you manage a community where people primarily ask and answer questions.

Ask a question

All community members can ask a question.

On the desktop app or web:

  1. Select Question as the conversation type.

  2. Type your question, and then click Ask.

A question in Yammer

On a mobile device:

  • At the bottom of the screen, click the question icon.

Question on the iOS platform

Question on the Android platform

Yammer question on an iOS mobile phone

Yammer questions and answers on an Android mobile phone

Answer a question

All community members can answer a question.

  • To respond to a question, write an answer in the text box below the question. 

Upvote answers

All community members can upvote answers to a question. Members can upvote multiple answers, but can only upvote each answer once. Answers with the most upvotes will appear at the top, according to how they rank. 

  • To upvote an answer, click the vote button below it.

Example of how to upvote an answer to a question

  • To see who upvoted an answer, click the vote count.

How to view who voted on an answer to a question

Mark an answer as Best Answer

Answers can be marked as Best Answer by the member who posted the question or by a community admin. For questions in the All Company community, network and verified admins can mark a response as Best Answer.

  • In the conversation options below the answer, select Mark Best Answer.

    Mark the best answer for a question

    The answer will be marked as Best Answer, and it will be pinned under the question. If there are other answers, you can read them by clicking on the link below the Best Answer.

    Tips: 

    • You can update the Best Answer if a new answer is posted that is better than the current one. In the new best answer, select Mark Best Answer.

    • If you want to remove the Best Answer designation from an answer, click Remove Best Answer. Unmarking a best answer to a Yammer question

Change the conversation type from a regular discussion-style message to a question

  • On a regular discussion-style message, click the More Options More community options button dropdown to the right of the conversation, and then click Change to Question.

    Screenshot showing question and conversation options

    Note: You can also change a question to a discussion post by clicking on the More Options More community options button , and then clicking Change to Message. Once you change a question with a Best Answer to a regular message, the Best Answer will lose its designated, even if you change the conversation back into a question later.

Specify questions as the default conversation type

If you are a community admin, you can specify the question as the default conversation type to help guide community members to create questions.

Screenshot that shows community settings for default publisher

  1. In the community , click the More Options More community options button dropdown to the right of the community name , then click Settings Yammer community settings icon.

  2. Under Default Publisher Type, select Question.

    Screenshot showing choosing default Yammer publisher type

See who marked an answer as the best answer

Hover over the best answer to see who chose it. 

The best answer marked for a Yammer question

See all unanswered questions in a community

At the top of a community feed, click the down arrow in the community filter. By default, this filter will be set to All Conversations.

Choose All Questions to see all the questions in the community. To see all questions without a Best Answer, choose Unanswered Questions.

Tip: If a community has a pinned conversation, the filter will appear below the pinned conversation and above the first post in the feed.

All Questions selected in a Yammer question

FAQ

Q: Can I mark more than one answer as a Best Answer?

A: No, only one answer can be selected as Best Answer. If a better answer is posted, the question poster or a community admin can change which answer is marked as the Best Answer. Consider posting a new answer that includes all the content of the proposed multiple best answers and marking that one as Best Answer.

Q: Can I change a discussion into a question?

A: Yes, you can change a discussion into a question, and a question to a discussion message.

Q: Can I create a group that just has questions, with no discussions or announcements?

A: If you are a community admin, you can specify that questions are the default conversation type for a community. You can use the About section and announcements to educate community members on posting in the community. If needed, you can also change discussion into questions.

Q: Can I use questions and answers in my live events?

A: Yes. For more information, see Drive engagement in a new Yammer live event.

Related articles

Create polls, praise, announcements, and questions in Yammer

Edit your Yammer conversation post or reply

Drive engagement in a new Yammer live event

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