Use suggested replies in Outlook
Applies ToOutlook for Microsoft 365 Outlook 2024 Outlook 2021 Outlook 2019 Outlook 2016 Outlook on the web Outlook.com New Outlook for Windows Outlook for Android Outlook for iOS

Outlook can suggest words or phrases as you compose messages.

When you use the Suggested Replies feature, Outlook uses a machine learning model to continually improve the accuracy of the suggestions. This model runs on the same servers as your mailbox within your organization. No message content is transmitted or stored outside of your organization. 

Currently, the suggested replies feature is available in the following languages:

  • English, Spanish, Italian, French, German, Portuguese, Chinese Simplified, Chinese Traditional, Swedish, Russian, Korean, Czech, Hungarian, Arabic, Hebrew, Thai, Turkish, Japanese, Dutch, Norwegian, Danish, and Polish

Outlook mobile web

Suggested Replies

When you receive an email message that may be answered with a short reply, Outlook mobile web suggests three responses that you can use to easily reply. Suggested replies are generated by a computer algorithm and use natural language processing and machine learning technologies to provide response options.  

If one of the suggestions works for you, simply tap it, optionally edit, and tap Send

Suggested replies on mobile scree

Turn off suggested replies in Outlook on the web and Outlook.com

  1. Select Settings Settings > Mail > Suggested replies.

  2. Swipe the toggle for Show suggested replies

Suggested Replies in Outlook on the web 

Suggested replies in Outlook on the web and Outlook.com

When you receive a message in email that can be answered with a short response, Outlook on the web suggests three responses that you can use to reply with a couple of clicks. 

If one of the suggestions works for you, select it, and then select Send. If you have feedback about the suggestions, we'd love to hear what you think. To share your feedback, select Report inappropriate text.

A screenshot of suggested replies

Schedule a meeting via Suggested Replies in Outlook on the web and Outlook.com

One of the options you might see in suggested replies is Schedule a meeting. You can select it to quickly create a meeting request from the message.

Note: The Schedule a meeting suggested reply is only available for English world-wide in the new Outlook on the web and Outlook.com.

A screenshot of the suggested reply to schedule a meeting

Attach a file via Suggested Replies in Outlook on the web and Outlook.com

One of the options you might see in suggested replies is Attach a file. You can select it to quickly add an attachment that you've recently worked with or that might be relevant to your conversation - or browse and attach documents regularly. Once a file is selected, a draft will be created with the attachment you selected.

Note: The Attach a file suggested reply is only available for English world-wide in the new Outlook on the web and Outlook.com.

Attaching suggested files in Outlook.  

Turn off suggested replies in Outlook on the web and Outlook.com

  1. At the top of the page, select Settings Settings > Mail > Suggested replies.

  2. Under Suggested replies, clear the check box for Show suggested replies.

  3. Select Save.

When you receive an email message that can be answered by a short response, classic Outlook can suggest three responses you can use to reply with just a couple of clicks. 

If one of the suggestions works for you, select it, and then select Send. If you have feedback about the suggestions, we'd love to hear what you think. To share your feedback, click the Feedback link and provide as much information as you'd like.

Note: When you use the Suggested Replies feature, Outlook uses a machine learning model to continually improve the accuracy of the suggestions. This model runs on the same servers as your mailbox within your organization. No message content is transmitted or stored outside of your organization.

Currently, the suggested replies feature is available in the following languages:

  • English, Spanish, Portuguese, French, German, Italian, Czech, Swedish, Japanese, Simplified Chinese, and Traditional Chinese

Turn off suggested replies in classic Outlook

If you'd like to turn off the suggested replies feature, use the following steps:

  1. Select File Options Mail Replies and forwards

  2. Clear the check box for Show suggested replies

  3. Select OK

When you receive a message in email that can be answered with a short response, Outlook for iOS suggests responses that you can use to reply with a couple of taps.

Suggested replies are generated by a computer algorithm and use natural language processing and machine learning technologies to provide response options.

If one of the suggestions works for you, simply tap on it to use it as your reply. You’ll have the chance to edit it before you select Send.

When you receive a message in email that can be answered with a short response, Outlook for Android suggests responses that you can use to reply with a couple of taps.

Suggested replies are generated by a computer algorithm and use natural language processing and machine learning technologies to provide response options.

If one of the suggestions works for you, simply tap on it to use it as your reply. You’ll have the chance to edit it before you select Send.

Suggested replies in new Outlook

When you receive a message in email that can be answered with a short response, new Outlook​​​​​​​ suggests three responses that you can use to reply with a couple of clicks. 

If one of the suggestions works for you, select it, and then select Send.   

Turn off suggested replies in new Outlook

  1. At the top of the page, select Settings > Mail > Smart Suggestions.

  2. Under Suggested replies, clear the check box for Show suggested replies.

  3. Select Save.

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