Troubleshoot common issues with Viva Connections. If you are getting an error message when the Viva Connections app is selected, it means a component of the experience is not set up. Use this checklist to ensure end-users can access content and conversations in the Viva Connections experience. Make sure you’ve completed all the required steps:

Step 1: Designate a home site in SharePoint

Make sure a home site is designated as the home site in the SharePoint admin center for your organization. Learn more about home sites.

Step 2: Share the home site with your organization

After the home site has been officially designated in the SharePoint admin center, share the home site with everyone in your organization. Learn more about sharing sites.

Step 3: Set up global navigation

Enable and set up global navigation in the SharePoint app bar to integrate resources form your SharePoint intranet into Microsoft Teams. Learn more about global navigation.

After you've completed the three steps, refresh the Microsoft Teams app and navigate to your organization's custom icon in the Team's app bar to access Viva Connections. 

More resources

Learn more about the Viva Connections end-user experience 

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