What do the OneDrive error codes mean?

OneDrive cannot connect to Windows [WORKAROUND]

ISSUE

After enabling Files on Demand in OneDrive, some customers may see the following error when trying to access items in your OneDrive folder.

• OneDrive cannot connect to Windows. Files On-Demand requires a connection to Windows in order to show your files without taking up space on this device. OneDrive can keep trying to connect to Windows or you can choose to download all your files. You won't be able to use online-only files until this is fixed.

STATUS: WORKAROUND

Read more about how to resolve the error when accessing files in OneDrive.

Problem accessing the store

If you can't access the store, try these tips:

1. Ensure you have the latest Store app, and are signed in with an account that has permissions to buy or download apps.
2. Buy your subscription online at https:⁠//onedrive.live.com/about/plans/

Sorry, OneDrive can't add your folder right now

To help you add your folder, read more about when you're not signed in.

Subscription is redeemed on another account

This can be because you are signed in with a different Microsoft account. Check which account is on your mobile device:

1. Open the OneDrive app.
2. Tap your profile picture or the icon.
3. Your account name is at the top of the screen underneath Me. If your work or school account is shown, tap to see other account options, or select + Add account to add your personal Microsoft account.

The file or folder already exists on OneDrive.

After deselecting a folder from the list of folders you choose to sync, you may see an error: "The file or folder already exists on OneDrive."

Workaround options:

Option 1: Delete it from the PC.

Option 2: Remove the file or folder from OneDrive.

Upload blocked

ISSUE

This issue can occur if you have signed in to a Microsoft 365 app with an account that doesn't have permission to upload files to OneDrive.

SOLUTION

Reset windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Follow the steps listed to add OneDrive as a service.

If that doesn't help, you may need to clear old OneDrive credentials by following the steps below.

Some users may have issues signing in to OneDrive with credentials that have expired on the computer.

ISSUE

A duplicate file is created with your computer name added to the filename, for example:

• book1.xlsx
• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. Press the Windows key + R to open a "Run" dialog.
2. Enter the path %localappdata%\Microsoft\OneDrive\settings and select OK.
3. Delete the PreSignInSettingsConfig.json file.

Mac:

1. From Spotlight search type “keychain” and select "Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
2. Search for “OneDrive.”
3. Delete “OneDrive Cached Credential.”
4. Run OneDrive.

If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:

• Download for Windows
• Download for Mac

Unable to apply the subscription

It can take up to 24 hours for your subscription to become visible.

1. Go to Manage storage and check if your subscription and storage is visible.
2. If this issue persists after 24 hours, please contact support.

You're already syncing this account [WORKAROUND]

ISSUE

When you try to add your account to OneDrive for Mac, you may receive the error: "You're already syncing this account."

STATUS: WORKAROUND

1. From Spotlight search type "keychain" and select " Keychain Access". If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
2. Search for "OneDrive."
3. Delete "OneDrive Cached Credential."
4. Go to /Users/<username>/Library/Group Containers/
5. Find and delete UBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist
6. Restart OneDrive.

You're syncing a different account [WORKAROUND]

ISSUE

You are unable to sign in to OneDrive and the "You're syncing a different account" error appears. This may occur after you have changed your Microsoft Account password.

STATUS: WORKAROUND

For more details on the workarounds, read OneDrive shows "You're syncing a different account" error.

Can't sync or won't sync

This file can't be synced

If you see the OneDrive error message "This file can't be synced" you may need to do one or more steps to get the file syncing again, depending on the error. Learn more.

Files with this icon won't sync

You may see this icon if you sign in to OneDrive with a work or school account. It means your admin has blocked the sync of certain file types. It's most common to block Outlook data files. Learn how to move Outlook data files.

If you also sign in to OneDrive with a personal account, the same restrictions will apply.

Can't open file

"Can't open file" error in OneDrive

If Windows displays an error message saying "Can't open file", make sure OneDrive is running. See "Can't open file" error in OneDrive for more details.

You do not have access permissions to the item

ISSUE

Some users may see error message "you do not have access permissions to the item" when trying to use OneDrive.

RESOLUTION

The file may be in use elsewhere, but to ensure file permissions are not the cause, follow these steps:

1. Open File Explorer and browse to the file you need to change permissions for.
2. Right-click the file and select Properties.
3. Select the Security tab.
4. Under Groups or user names, choose Edit.
5. Select each listed user or group to view and change permissions.
6. Ensure that Full control Allow option is checked.
7. Click Apply and then OK.
8. Restart your computer.

Couldn't start Files on Demand

If you are trying to open an online-only file in OneDrive and see the following error:

Couldn't start Files on Demand

Please restart your computer and try again.

This may be because the Files on Demand service is being blocked from starting by legacy filters on some antivirus software. To address this issue, try the following:

Solution 1: Update and restart your computer

Install the latest Windows and Office updates and restart your computer. For more information, see Update Windows and Install Office updates.

You should also ensure that OneDrive itself is updated to the latest version. Here's how:

1. Open OneDrive settings (select the OneDrive cloud icon in your notification area, and then select the OneDrive Help and Settings icon then Settings.)
2. Go to the Sync and back up tab and expand the Advanced settings.
3. Under Files On-Demand, select either Free up disk space or Download all files .

On the OneDrive release notes page that opens, check that number against the latest release at the top of the page, and select Download OneDrive for Windows if the latest release is a higher number.

Solution 2: Update your antivirus software

Updating your antivirus software may update the filters that cause this issue. For more details, contact your software manufacturer.

This subscription belongs to another account

The subscription you purchased from Apple is already associated with a Microsoft Account. Subscriptions are associated with the Microsoft Account that you used to log in to your Office app when you purchased the subscription. In most cases, this issue occurs when you purchase Microsoft 365 with a personal Microsoft account, but then sign in with a different personal or work Microsoft Account.

You’re already subscribed

Your account already has an active Microsoft 365 subscription, possibly from another platform. We detected it during your purchase attempt.

Your subscription is currently being activated

Please note that after buying a subscription, storage upgrades can take up to 24 hours to appear in your account.

This account has a Google Play subscription

iOS users may see this error if your Microsoft account also has a Google Play subscription. That subscription should be cancelled in the Google Play Store before trying to buy a new subscription through the Apple App Store.

Error Code 1

Error Code 1 means an unknown error has occurred, but there are a couple of other checks that may help you get OneDrive working again.

Check that you can access OneDrive online

1. Select the white or blue OneDrive cloud icon in the notification area, at the far right of the taskbar.
   

   Note

   You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icon. If the icon doesn't appear in the notification area, OneDrive might not be running. Select Start, type OneDrive in the search box, and then select OneDrive in the search results.

2. Select > View online.

   Note

   If you're having problems signing in to OneDrive.com online, check the status of Microsoft Office Online Services at the Service Health portal.

Update to the latest version of OneDrive

OneDrive and Windows are frequently updated and keeping your PC up to date can help sync problems.

1. Download the latest Windows updates to get the most out of OneDrive. The Windows 10 Fall Creators Update enables OneDriveFiles On Demand which can help resolve sync problems. Learn more about OneDrive Files On-Demand.

2. Download the latest version of OneDrive and install it.

   Note

   • If you already have the latest version, the installer setup will end automatically.
   • For more information on the latest version, read the release notes.

3. Restart your PC

4. Press , search for OneDrive and then open OneDrive.

Error Code 2

Error code 2 means that OneDrive has experienced a problem fetching your account details.

Sign in to your Microsoft account to ensure there are no authentication issues.

Error Code 6

Error Code 6 means a timeout error has occurred. We recommend restarting your computer or smart phone.

Please try the solutions below before contacting support:

1. Check the internet connectivity on the device where OneDrive isn't working.
2. Check the status of Microsoft Office Online Services at the Service Health portal.
3. Restart your computer or smart phone.
4. Can you access other Microsoft services with your Microsoft account, such as Outlook.com or people.live.com? If you can, it may be a temporary problem with OneDrive. If you cannot, it could be account related, or a wider issue.

Error Code 36

Error code 36 may be seen if you exceed SharePoint limits on the amount of data items that can be managed at any one time. The List View Threshold is approximately 5000 items.

For more information, read Manage large lists and libraries in SharePoint.

Error Code 49

ISSUE

Some users may see error code 49 when using OneDrive.

RESOLUTION

This error is caused by using an older version of OneDrive. To download & install the latest version of OneDrive, go to OneDrive downloads.

Error codes 1302, 1303, 1304, 1308, 1414 in OneDrive for iOS

These error codes seen in OneDrive for iOS relate to your Microsoft subscription. 

You can manage your Subscriptions at account.microsoft.com/services.

Error Code 0x80004005

You may see this error code when trying to unlock your OneDrive Personal Vault.

To resolve the error:

1. Open the Windows Troubleshooter(link opens your PC's Settings )

2. Select Windows Update

3. Ensure that you accept all updates, including any Feature updates

   

Error Code 0x80010007

Error Code 0x8001007 means OneDrive is having difficulties syncing with your PC. To fix this, unlink OneDrive and run OneDrive setup again.

You won't lose files or data by disabling, uninstalling or unlinking OneDrive on your computer. You can always access your files by signing in to your OneDrive account online.

Windows

1. Select the OneDrive cloud in your notification area to show the OneDrive pop-up.
   
2. Select the OneDrive Help and Settings icon   then select Settings.
3. Go to the Account tab.
   
4. Select Unlink this PC, and then select Unlink account.

macOS

1. Click the OneDrive cloud icon up in your Menu bar, click Help & Settings  to open the menu, and select Preferences.
2. Go to the Account tab.
3. Select Unlink this Mac.

Once unlinked, follow the steps in the Welcome to OneDrive wizard to set up OneDrive.

Error Code 0x80040c81

Error Code 0x80040c81 can be fixed by resetting your OneDrive.

means OneDrive is having difficulties connecting to the cloud. If you are using a cable to connect to the Internet, please read about How to fix your network connection.

If you are using Wi-Fi, read How to fix Wi-Fi problems.

Error code 0x80048823

If you see this error code and the message "Your proxy settings require authentication." when trying to sign in to OneDrive, please check you are not using an authenticated proxy to connect to OneDrive - authenticated proxies aren't supported in OneDrive.

ISSUE

Some users may see error codes 0x8004de44 or 0x80048823 when trying to sign in to OneDrive.

SOLUTION

Reset the Windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Go to Start and type "Settings" but do not open the Settings app.
2. Under the Settings info pane, select App settings.
3. Under the Reset sections, select Reset.

Error Code 0x80049d61

ISSUE

Some users are seeing the error code 0x80049d61 when launching the OneDrive store app. We are aware of the problem and are working to release fix as soon as possible.

WORKAROUND

Use the OneDrive desktop app or go to Onedrive.com.

Error Code 0x8004de40

For more information on this error, please read Error Code 0x8004de40 when signing in to OneDrive.

Error Code 0x8004de42

If you see this error code and the message "Your proxy settings require authentication." when trying to sign in to OneDrive, please check you are not using an authenticated proxy to connect to OneDrive - authenticated proxies aren't supported in OneDrive.

Error code 0x8004de44

If you see this error code and the message "Your proxy settings require authentication." when trying to sign in to OneDrive, please check you are not using an authenticated proxy to connect to OneDrive - authenticated proxies aren't supported in OneDrive.

ISSUE

Some users may see error codes 0x8004de44 or 0x80048823 when trying to sign in to OneDrive.

SOLUTION

Reset the Windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Go to Start and type "Settings" but do not open the Settings app.
2. Under the Settings info pane, select App settings.
3. Under the Reset sections, select Reset.

Error Code 0x8004de80 or 0x8004de86

If you see error code 0x8004de80 or 0x8004de86 when using OneDrive, uninstall and reinstall the app.

You won't lose any data by resetting or uninstalling OneDrive.

The OneDrive app comes with Windows 8.1 and Windows RT 8.1 and cannot be uninstalled, but you can uninstall OneDrive from Windows 7, Windows Vista and some versions of Windows 10.

1. Select the Windows key and type Programs in the search box, and then select Add or remove programs (or Add Programs in Windows 7).
2. Under Apps & features (or Programs and Features in Windows 7) find and select Microsoft OneDrive.
3. Select Uninstall.
4. Download the Microsoft OneDrive app from the website.
5. Open the downloaded file and follow the prompts to sign in and get started.
6. For more information, read How to Reinstall OneDrive.

Error Code 0x8004de85 or 0x8004de8a

You may see Error Codes 0x8004de85 or 0x8004de8a if there is a problem with your OneDrive account, including a missing account, or a mismatch if you sign in with a personal Microsoft account and a work or school account.

Sign in to your personal Microsoft account or Office 365 account to ensure there are no authentication issues, then check your OneDrive app accounts:

1. Select the OneDrive cloud icon in the notification area or menubar.
2. Select then Settings or Preferences
3. Select the Account tab to ensure the correct or expected account is being displayed.

Error Code 0x8004de90

Error code 0x8004de90 will be displayed if OneDrive has not been set up fully.

1. Press , search for OneDrive and then open OneDrive

2. When OneDrive Setup starts, enter your Microsoft account email address, and then select Sign in to set up your account.

   

Error Code 0x8004de96

You may see Error Code 0x8004de96 after you have changed your Microsoft Account password.

For more information, read OneDrive shows "You're syncing a different account" error.

Error Code 0x8004dea3

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files.

Follow the steps at https:⁠//support.microsoft.com/help/929833 which will help you run the System File Checker tool and understand the results.

Error Code 0x8004deb4

Learn more about Error Code: 0x8004deb4 when signing in to OneDrive

Error Code 0x8004ded2

You may see Error Code 0x8004ded2 if you are trying to add a work or school account from an organisation that does not support OneDrive.

You may be able to resolve the issue by resetting OneDrive. You won't lose files or data by resetting OneDrive on your computer.

Learn how to reset OneDrive.

Error Code 0x8004ded7

If you see error code 0x8004ded7 when using OneDrive for work or school, it could be because you are using an old version of OneDrive.

1. Download the latest updates for your computer to help you get the most out of OneDrive.
2. Download the latest version of OneDrive and install it. You don't need to uninstall the old version first.

Error Code 0x8004dedc

If you see error code 0x8004dedc when using OneDrive for work or school, it could be because you are trying to use OneDrive for work or school in a different region.

Action for Admins to start the user move:

Start-SPOUserAndContentMove -UserPrincipalName <UPN> -DestinationDataLocation <Geo>

Error Code 0x8004def0

You may see Error Code 0x8004def0 if your account credentials have changed or expired. Your organization may have a password policy that forces users to change their password every 60 days.

Check if you can access other Microsoft services, such as Outlook.com, with your personal Microsoft account or Sign in to Office 365 with your work or school account.

Error Code 0x8004def1

If you see an error message which states "Error code 0x8004def1: An update is required" check that your computer and OneDrive versions are up to date. Learn more.

Error Code 0x8004def4

You may also see Error Code 0x8004def4 if you are trying to use the OneDrive sync app while having the OneDrive store app installed.

The solution is to uninstall all versions of the OneDrive app, then reinstall the latest OneDrive sync app.

1. Press Start and enter apps:onedrive

2. Select Uninstall and follow the prompts.

   

3. Download the latest version of OneDrive.

   Download

You may see Error Code 0x8004def4 when you haven’t migrated your OneNote notebooks to OneDrive correctly. Learn how to move a OneNote notebook to OneDrive.

Error Code 0x8004def5

ISSUE

Some users may see error code 8004def5 when trying to sign in to OneDrive.

RESOLUTION

Some users may have issues signing in to OneDrive with credentials that have expired on the computer.

ISSUE

A duplicate file is created with your computer name added to the filename, for example:

• book1.xlsx
• book1-desktop-computer.xlsx

WORKAROUND

Windows:

1. Press the Windows key + R to open a "Run" dialog.
2. Enter the path %localappdata%\Microsoft\OneDrive\settings and select OK.
3. Delete the PreSignInSettingsConfig.json file.

Mac:

1. From Spotlight search type “keychain” and select "Keychain Access”. If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.
2. Search for “OneDrive.”
3. Delete “OneDrive Cached Credential.”
4. Run OneDrive.

If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:

• Download for Windows
• Download for Mac

Error Code 0x8004def7

You may see Error Code 0x8004def7 if you have exceeded your storage capacity and or your account has been suspended.

Learn what you can do When your OneDrive account is frozen.

Error Code 0x8004e4f1

Some users are reporting that they are getting a blank page when trying to open the OneDrive settings.

Engineering is aware of this issue and currently working on a fix. We apologize for any inconvenience caused.

Error code 0x80048823

If you see this error code and the message "Your proxy settings require authentication." when trying to sign in to OneDrive, please check you are not using an authenticated proxy to connect to OneDrive - authenticated proxies aren't supported in OneDrive.

ISSUE

Some users may see error codes 0x8004de44 or 0x80048823 when trying to sign in to OneDrive.

SOLUTION

Reset the Windows settings app which was signed in with my work account, reinstall OneDrive app and it resolved the issue.

1. Go to Start and type "Settings" but do not open the Settings app.
2. Under the Settings info pane, select App settings.
3. Under the Reset sections, select Reset.

Error Code 0x80070005

Error Code 0x80070005 suggests there is an issue with OneDrive updates.

1. Press and type Updates
2. Select Check for updates and install all available Windows Updates.
3. After Windows updates have completed, press + R to open a Run window.
4. Type %localappdata%\Microsoft\OneDrive\update and press OK.
5. Double click on OneDriveSetup.exe to install the latest version of OneDrive.

Error Code 0x80070005 (when setting up Known Folder Move in OneDrive for work or school)

ISSUE

When setting up Known Folder Move in OneDrive for work or school, you receive the following error message:

An unknown error occurred. (Error code: 0x80070005)

This is caused by a group policy preventing the feature from running.

RESOLUTION

Use gpedit.exe, modify a Group Policy.

Navigate to User Configuration > Administrative Templates > Desktop > Prohibit User from manually redirecting Profile Folders.

Set the value to "Not Configured."

MORE INFORMATION

It is possible your company's administrators do not want you to configure this feature if the Group Policy is enabled. Your administrator may also elect to continue to enforce the policy even if you manually override it.

Read more about how to Back up your Documents, Pictures, and Desktop folders with OneDrive.

Error Code 0x8007016a

If you see Error Code 0x8007016a when using OneDrive:

1. Check your computer for updates (link opens your PC's Settings )
2. Make sure you're signed in to OneDrive on your device and select the white or blue OneDrive cloud icon in the notification area.
3. Select > Settings.
4. Uncheck the Save space and download files as you use them box.
5. Reset OneDrive. Read Reset OneDrive for more information.
6. After the reset, re-enable Files on Demand. Learn more about Files on Demand.

Error Code 0x8007018b

ISSUE

You may see Error Code 0x8007018b is you are trying to delete, move or rename a file that is open or in use by OneDrive.

RESOLUTION

1. Wait for OneDrive to finish syncing.
2. Close OneDrive by selecting the OneDrive cloud icon, selecting More, then Close OneDrive.

Error Code 0x80070194

If you see error code 0x80070194 when using OneDrive, resetting the app may help.

You won't lose any data by resetting or uninstalling OneDrive.

1. Open a Run dialog by pressing Windows key and R.
2. Copy this and paste it into the dialog window then press OK
   %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
   If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
   C:\Program Files\Microsoft OneDrive\onedrive.exe /reset
   If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
   C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset
3. Manually restart OneDrive by going to Start , type OneDrive in the search box, and then click on the OneDrive desktop app.

Error Code 0x80071128/0x80071129

When using OneDrive, some users may receive one of the following error messages:

• Error 0x80071128: The data present in the reparse point buffer is invalid.
• Error 0x80071129: The tag present in the reparse point buffer is invalid. 

Resolution

You can use the chkdsk command to remove invalid reparse points by following the steps below. Please note that this may take several hours to complete, so we recommend that you run this fix overnight.   

1. Select Start , type cmd, right-click Command Prompt, and then select Run as administrator.

2. Enter chkdsk <volume> /R /F

   Note

   • <volume> refers to the drive letter where your OneDrive is located, plus a colon. For most users, this will be C: or D:
   • If you see the following message:  "Would you like to schedule this volume to be checked the next time the system restarts?", enter Y, hit return then restart the computer.

Account support. For help with your Microsoft account and subscriptions, visit Account & Billing Help.

Technical support. For technical support, select Contact Microsoft Support below, enter your problem and select Get Help.

Mobile users can contact Support by opening the OneDrive app and gently shaking your device.

Community support. Communities help you ask questions, give feedback, and hear from experts with rich knowledge. Ask the Microsoft Community. Do not disclose personal or sensitive information in public forums.

Technical support. For technical support, contact your organization's IT helpdesk, service desk, or admin.

IT Admins. IT Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.