Your computer is running slow and it is causing poor audio quality. You might have too many applications running at the same time on your computer. Try closing a few unnecessary applications. Also, make sure your computer’s device drivers are up-to-date.

Also, try using a different audio device. For a list of devices optimized for Lync 2010, see Phones and Devices for MicrosoftOffice Communicator.

If the problem persists, transfer the call to a regular landline.

To transfer a call, in the Lync conversation window, do one of the following:

  1. Click the Transfer button.

  2. Click Another Person or Number, and then in the dialog box that is displayed, type in the phone number you want to transfer the call to, and then click OK.

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