We've put together this article to describe fixes for the most common problems. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the following data: Your user name. Your password.

The following information describes the two-step verification experience with a text message to your mobile phone: Sign in to an application or service such as Microsoft 365 using your username and password. Microsoft sends you a text message that contains a verification code.

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