If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.

The Microsoft Edge feature that blocks pop-ups is effective in preventing websites from automatically opening a new window or tab, or a partial window on top of your current web page. This feature is turned on by default.

After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store. Visit the links below to find out about refunds for other types of products: Xbox subscription cancellations and refunds.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

Troubleshoot Outlook.com email issues that trigger a "delivery failed" error. Troubleshoot known issues with shared calendars in Outlook. Reconnect my Outlook 2016 or Outlook 2013 account to Outlook.com. Fix or work around transient known issues in Outlook.com.

How to use alarms and timers in the Clock app in Windows 10. To launch the app, select Start and select Clock from the app list or type its name into the search box. Alarms and timers work even if the app is closed or your device is locked.

Add money to your family member's Microsoft account. Help family members shop responsibly by setting allowances in Microsoft accounts. Money added to a Microsoft account can be used to buy movies, games, in-app purchases and more. To enjoy this feature, follow the steps below.

Establishing internet boundaries is an important way to protect yourself and your family from inappropriate web content. Microsoft Family Safety web and search filters work across any Windows, Xbox and mobile device that has the Microsoft Edge browser and Family Safety apps installed.

Blocking adult content with SafeSearch or blocking Chat. SafeSearch helps keep adult content out of your search results. There are different ways you can turn on SafeSearch: For individual accounts, choose SafeSearch options on the Settings page. At a network level, map www.bing.com to strict.bing.com.