If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof Intelligence from Microsoft 365 Advanced Threat Protection and Exchange Online Protection help prevent phishing messages from reaching your Outlook inbox.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

On the View tab, select View settings in new Outlook. Select Accounts > Automatic Replies . Select the Turn on automatic replies toggle. Select Send replies only during a time period, and then enter start and end times. Under Send automatic replies inside your organization, enter the message to send while you're away.

Using the Security info page. If your organization provided you with specific steps about how to turn on and manage your two-factor verification, you should follow those instructions first. Otherwise, you can get to your security verification method settings from the Security info page.

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

For guidance on how to locate the Apps button to access add-ins while reading or composing a mail item, see Use an add-in in Outlook. In the Apps page, search for the add-in you want from the available list. Alternatively, if you're after a specific add-in, enter its name in the search box.

Change your password with your email provider. See the following sections for instructions on changing your email account password for several major email providers. If your email account provider isn't listed, contact your admin or the email provider's help desk.