If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

If your name, billing address, expiration date, or CVV number has changed for your Microsoft account payment method, you can update it. Update your payment method online. Sign in to the Payment options page with your Microsoft account.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Update the device driver. Error codes in Device Manager. If the above steps didn't help you resolve your problem or were not available, locate your error code in the following table, and follow the recommended resolutions for that error code.

Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account.

Contact Microsoft Support. What's new. Surface Pro. Surface Laptop. Surface Laptop Studio 2. Surface Laptop Go 3. Microsoft Copilot. AI in Windows. Explore Microsoft products.

You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process.

If you're sure, follow these steps to close your account: Sign in to start closing your Microsoft personal account. Close account. If you're prompted to sign in and/or verify your account, follow the instructions. Check that the page shows the correct Microsoft account, and then click Next.