The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

We've put together this article to describe fixes for the most common problems. Your Azure Active Directory (Azure AD) organization can turn on two-step verification for your account. When two-step verification is on, your account sign-in requires a combination of the following data: Your user name. Your password.

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Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

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If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

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Fix Outlook.com email sync issues, including sign-in problems. Troubleshoot Outlook.com email issues that trigger a "delivery failed" error. Troubleshoot known issues with shared calendars in Outlook. Reconnect my Outlook 2016 or Outlook 2013 account to Outlook.com.

Google Play 商店在中国不可用，因此只能从以下商店下载Microsoft Authenticator：. 注意: 我们会尽量使所有应用商店版本保持最新状态，但Microsoft不对其他网站上提供的版本负责。.