If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

The cost of sending an SMS from Skype varies according to the country you’re sending it to. You'll need to have some Skype Credit – sending text messages is not covered by our subscriptions. To check the SMS message rates to any destination: Go to our rates page and type the country you want to text into the search box.

If you're an administrator, you can find more information in Configure and enable users for SMS-based authentication. If your organization hasn't made SMS sign-in available, you won't see an option for it when registering a phone with your account.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Here's how to download apps and games so you can get up and running right away. Open Microsoft Store. To get a game or app from Microsoft Store: To see more of any category, select Show all at the end of the row. Select the app or game you'd like to download, and then select Get.

Your invited SMS user will receive an SMS message from Microsoft that starts the group chat and contains links to join via the app or learn more about Microsoft Teams (free).