If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

Block or remove a bot in Microsoft Teams. To stop a bot from participating in a one-on-one chat, first find the chat name in your chat list, then click More options > Mute. If you want to remove a bot entirely from a channel, find the channel name, then click More options > Manage team. On the Apps tab, click Uninstall next to the name of the ...

Getting ready for the Windows 11 upgrade. How to check if your device meets Windows 11 system requirements after changing device hardware. Learn how to use the PC Health Check app to help you improve your device performance.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Manually update Surface drivers and firmware. Manual updates are useful if you need to update an offline device, update many devices that are all the same model, or if you’re creating system images for your organization.

For Windows 8.1, see Create a USB recovery drive. To download Windows 11 installation media, see Recovery options in Windows. Create a recovery drive so you can reinstall Windows 10 or Windows 11 in case you experience a major issue such as hardware failure.

Record game clips and take screenshots. While you’re playing a game, press the Windows logo key + G to open Game Bar. Choose Widget Menu > Capture. Choose Start recording, Take screenshot, or Record last…. Record last… turns the most recent moments of play into a game clip when background recording is turned on.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.