If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Your Hotmail or Outlook.com password is the same as your Microsoft Account password. If you can you sign in but are having problems with Outlook.com, check the service status. If the status isn't green, wait until the service is running normally and try again.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Sign in to verify your Outlook.com account. When you click the verification link, you're asked to type a series of random characters as shown in a picture. You can listen to an audio file that states the characters if you prefer.

SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint.

Safe Senders in Outlook.com. To ensure messages from known addresses or domains don't get moved to your Junk Email folder, add them to your safe senders list: Open your Safe Senders settings. Under Safe senders and domains, enter the email address or domain you want to add, and select Add.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Outlook 2007. Looking for an email address in Outlook? Use the Search address books box. Was this information helpful? Yes. No.