If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Learn more about our Xbox subscription refund policy. You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”.

Manage account. Change the email address or phone number for your Microsoft account. Add or remove an Xbox profile. Delete your Microsoft account security info. Check your Microsoft account balance. Earn Rewards with Xbox. Update your Microsoft account if you’re moving to a new country or region. How to delete a child account.

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

你将看到你的 Microsoft 帐户在过去 30 天内的登录时间，以及任何特定于设备或应用的信息。. 有关常见问题的解答（包括如何返回到受入侵的帐户并保护或关闭帐户），请参阅 什么是“最近活动”页？. 如果你担心有人可能有权访问你的帐户，我们强烈建议 你 ...

Follow these steps to reset your Microsoft account password. Follow the steps on this page to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to sign in.

If you’re moving to a new country or region, you can update your account info to match your new residency. Note If you’re trying to use these steps to resolve any backward compatibility account region errors, changing your account region will not resolve these issues.

添加、删除或更新电子邮件地址或电话号码. 如果要更改与 Microsoft 帐户关联的电子邮件地址或电话号码，请使用下面的引导支持工具，以正确的方式更新正确的信息。. 编辑.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.