There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

Block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel. If you're trying to remove malware, you can use Windows Security (or another antivirus tool), or you can use the Windows Malicious Software Removal tool.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Sign in using Microsoft Authenticator. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

Using the Security info page. If your organization provided you with specific steps about how to turn on and manage your two-factor verification, you should follow those instructions first. Otherwise, you can get to your security verification method settings from the Security info page.

If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), see Turning two-step verification on or off for your Microsoft account.

Get Microsoft account help. Manage your personal account from a single dashboard, including payment information, purchases, subscriptions, and more. Go to your dashboard. You can use a Microsoft account, or a work or school account to sign into your Windows device.