A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit ...

Report a scam. If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs. It also fixes corrupted registry keys. First, you'll need to download the troubleshooter. Download troubleshooter.

If you’re moving to a new country or region, you can update your account info to match your new residency. Note If you’re trying to use these steps to resolve any backward compatibility account region errors, changing your account region will not resolve these issues.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Check the Xbox service status. If the Xbox service is unavailable, you won’t be able to sign in until the service is restored. Check for service alerts on the Xbox status page, and if you find any alerts, you can ask to receive a message when the service is up and running again: Xbox status page.

Manage your Microsoft 365 subscription or Office product. You can manage all of your Microsoft subscriptions in your Microsoft account dashboard. Select each subscription to change when and how you pay, or to see order history & receipts. Choose your account type.

Change from a 32-bit version to a 64-bit version or vice versa. Activate Windows. Fix Bluetooth problems in Windows. Learn how to install, reinstall, or activate Microsoft 365 or Office 2019 on a PC or Mac.

Sign-in Helper. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.