If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Set up the Microsoft Authenticator app from the Security info page. Depending on your organization’s settings, you might be able to use an authentication app as one of your security info methods. You aren't required to use the Microsoft Authenticator app, and you can choose a different app during the set up process.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Important: If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again. Go to the Security info page using the steps above. Select Add sign-in method. Select Choose a method and then Authenticator app.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), see Turning two-step verification on or off for your Microsoft account.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

Driver updates for Windows, along with many devices, such as network adapters, monitors, printers, and video cards, are automatically downloaded and installed through Windows Update. You probably already have the most recent drivers, but if you'd like to manually update or reinstall a driver, here's how:

Sign in to SharePoint. SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint.

You can create your own videos in Windows. For fast and simple editing, we've added Clipchamp as the official Microsoft video editor. Microsoft Clipchamp comes preinstalled on Windows 11 devices. To open Clipchamp, go to the search box on the taskbar, type Clipchamp, and select it from the results.