If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Passkeys are a replacement for your password. With passkeys, you can sign into your Microsoft personal account, or your work/school account using your face, fingerprint, or PIN. Signing in with a passkey is simple, fast, and helps protect you against phishing attacks.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

If you get an email about unusual activity on your Microsoft account, or if you’re worried that someone else might have used your account, go to the Recent activity page. You’ll see when your Microsoft account was signed in during the last 30 days, along with any device or app-specific info.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Here's how to download apps and games so you can get up and running right away. Open Microsoft Store. To get a game or app from Microsoft Store: To see more of any category, select Show all at the end of the row. Select the app or game you'd like to download, and then select Get.

Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Microsoft 365 Customer Service and Support. The type of support Microsoft provides for consumers depends on the product you're calling about and if you have a product for home or for business use. It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing ...

When you start your computer successfully, the Windows Registry Checker tool (Scanreg.exe) creates a backup of system files and registry configuration information (including user account information, protocol bindings, software program settings, and user preferences) once daily.