If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Post questions, follow discussions and share your knowledge in the Outlook.com Community. Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Sign in to SharePoint. SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint. Tip: If you don't see the SharePoint app under All apps, use the Search box near ...

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

A Windows product key is a 25-character code used to activate Windows. It looks like this: PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. Locate your product key for Windows 10 or Windows 11.

Change or reset your PIN. A PIN is a user-defined set of numbers, or a combination of numbers and letters, that allows you to sign in to your Windows device instead of a password. Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server.

Virus & threat protection in Windows Security helps you scan for threats on your device. You can also run different types of scans, see the results of your previous virus and threat scans, and get the latest protection offered by Microsoft Defender Antivirus. Under Current threats you can: