Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

To redeem a Microsoft gift card, Xbox download code or token, select Redeem code below, sign in, and enter or paste the code or token value. Redeem Code. Tip: If you bought the wrong code, please contact the retailer.

Select the product you need help with. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Microsoft 365. Office. Windows. Xbox. Surface devices. Copilot.

If you know the email address for your Microsoft account but need to reset your account password, visit: Reset or recover your lost Microsoft account password. You can find a forgotten Microsoft account email address by using the methods in this article.

Step 1: Verify your identity. You can request a password reset directly from your console if you have access to the phone number or alternate email that you previously provided. On the console Sign in screen, type in your email address, and then select the I forgot my password button.

Follow these steps to reset your Microsoft account password. If you have a Microsoft account, it’s a snap to create an Xbox profile – in fact, you’ll be prompted to create your profile when you sign in for the first time on an Xbox console, Windows PC, or mobile device.

You can set up an authenticator app to send a notification to your mobile device or to send you a verification code as your security verification method. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage. From here, you can view your plan, expiration date, billing history, subscription status, and change how you pay.

Customer service phone numbers. For help, follow the Get help link below. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait.

Check your Microsoft account balance. Earn Rewards with Xbox. Update your Microsoft account if you’re moving to a new country or region. How to delete a child account. You’re repeatedly prompted for your password when signing in on Xbox. Remove your Microsoft account password from an Xbox console.