If you’re having sound or audio problems, the following suggestions might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.

For all Surface models Before you start, make sure you don’t have any other USB devices connected to your Surface, including USB mouse devices, keyboards, or other storage drives.

To create the installation media, here's what you'll need: A PC with a reliable internet connection. The download time will vary, depending on your internet connection.

Surface model. Link. Surface Pro X. Use Windows Update to keep your Surface Pro X drivers and firmware up to date. Select Start > Settings > Update & Security > Windows Update .Commercial customers can learn more about servicing Pro X at Deploying, managing, and servicing Surface Pro X.. Surface Pro (11th Edition)

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Warning: Turning off Memory Integrity on a Secured-core PC takes the device out of a Secured-core state.If you choose to continue using your device without addressing the driver problem, you might discover that the functionality the driver supports does not work any longer, which could have consequences ranging from negligible to severe.

Record last… turns the most recent moments of play into a game clip when background recording is turned on. Set the duration in Windows Settings > Gaming > Captures.

Find operating system info in Windows 8.1 or Windows RT 8.1. To find out which version of Windows your device is running, press the Windows logo key key + R, type winver in the Open box, and then select OK.. If your device is running Windows 8.1 or Windows RT 8.1, here’s how to learn more:

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

In the search box on the taskbar, type device manager, then select Device Manager from the menu.