Then you should be able to see if this mysterious order actually appears in their system. Important: Never call the phone number, or click any links, in the email message. Once you're comfortable that the message is fake, report it as spam in your email client or just delete it.

If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more. Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled.

Getting ready for the Windows 11 upgrade. How to check if your device meets Windows 11 system requirements after changing device hardware. Learn how to use the PC Health Check app to help you improve your device performance.

Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

We’re investigating this issue now. In the meantime, sign in to your account to see your latest refund request status. You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognize.

You can add your credit card, debit card, bank account, PayPal account, or mobile phone as a new payment method for your Microsoft account. Note: Not all payment methods are supported in all regions. If you sign in with a work or school account, learn how to manage payment methods for Microsoft business accounts.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

To enhance your Microsoft 365 experience in new Outlook for Windows, Outlook.com, Outlook for iOS, Outlook for Android, and new Outlook for Mac, you can now sync your non-Microsoft accounts (including their emails, contacts, and events) to the Microsoft Cloud.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.