If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

There are different ways to remove apps and programs, so if you can't find the one you're looking for, you can try another location. Note that some apps and programs are built into Windows and can't be uninstalled. You can try to repair a program first, if it's just not running correctly.

Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card.

Change or reset your PIN. A PIN is a user-defined set of numbers, or a combination of numbers and letters, that allows you to sign in to your Windows device instead of a password. Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server.

My messages are missing or disappearing. Change your password in Mail. Mail and Calendar FAQ. This article tells you how to add email accounts to the Mail and Calendar apps so you can start sending and receiving email and creating and managing events.

To help you keep your device secure, Windows Security monitors your device for security issues and provides a health report, which appears on the Device performance & health page. The Health report alerts you to common issues in four key areas and offers recommendations to remedy them.

Looking for help? For help from an agent, follow the Get help link below to chat or request a call—we’ll call you so you don’t have to wait. For even faster help, search for your topic on our site.

To get help and troubleshoot other Microsoft products and services, enter your problem here . Post questions, follow discussions and share your knowledge in the Outlook.com Community. For additional support, see How to get support for Outlook.com. Get help with using mail, calendar, and contacts on Outlook.com.

Select File Explorer from the taskbar, or press the Windows logo key + E. Under Quick access, select Downloads. Note: If necessary, go to the View tab, select Navigation pane, and ensure that Navigation pane is checked. You can also find your Downloads folder under This PC.