If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Welcome to the MSN home page. The new MSN website brings you the best in online information and is uniquely yours across the different devices you might use throughout your day. You can stay connected to the best of our services in order to complete your daily tasks and you can customize and organize your home page to suit your interests.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

For Microsoft 365 Family or Personal subscriptions: Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps. On the Microsoft 365 subscription tab, select Manage. From here you can: Renew your subscription with a prepaid code or card. Learn more.

Cloud gaming on third-party services. Learn about cloud gaming on Xbox using your Android, iOS, or Windows device.

When your subscription is cancelled, you can no longer use the benefits available to you. To find out what happens when your Xbox subscription is cancelled, see one of the following pages: Games with Gold for Xbox FAQ. Xbox Game Pass for Console FAQ. PC Game Pass FAQ.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

We’re investigating this issue now. In the meantime, sign in to your account to see your latest refund request status. You can view your Xbox purchase history on your Xbox console or the web. Use the steps below to review your info or get help with a charge that you don’t recognize.