Exit Outlook. Press the Windows logo key + R to open a Run dialog box. Enter Outlook /safe, choose a profile if prompted, and then select OK. If Outlook doesn't crash or hang, continue by selecting File > Options > Add-Ins. At the bottom of the window, select COM Add-ins and then select Go.

Try guided support. Did you get an Outlook not responding error? Is Outlook stuck on a screen that simply says "Processing"? Or does Outlook freeze or stop working when you're opening a file or sending an email message? There are a number of possible reasons for Outlook to behave this way.

Check to see if the new Outlook toggle is turned on or off. If it's on, please go to Troubleshooting Outlook issues. The Microsoft Support and Recovery Assistant can help you automatically diagnose and fix a range of Outlook problems.

You may experience one or more of the following performance issues in Outlook: Outlook seems to be unresponsive. Outlook seems to stop responding for a long time. More information. The performance issues may be caused by one or more of the following conditions: Insufficient computer specifications.

If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues . Last updated: 2 April 2024.

STATUS: FIXED. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. WORKAROUND. To work around the issue, you will need to end all Office processes that are running and disable the presence features.