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If you cannot open your Outlook data file or suspect that the file is damaged, use the Inbox Repair tool (scanpst.exe) to repair errors in the file.

Applies To: Outlook for Microsoft 365, Outlook 2021, Outlook 2019, Outlook 2016

Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

Applies To: Outlook for Microsoft 365, Outlook 2021, Outlook 2019, Outlook 2016, Office for business, Office 365 Small Business, Microsoft 365 admin

Block senders from sending you email in new Outlook for Windows. If you're receiving unwanted email, you can block the email addresses and domains you don't want to receive messages from. Add any email address or domain to your blocked senders list to move these messages directly to your Junk Email folder.

Applies To: New Outlook for Windows

If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email. Important: Steps may be different between new and classic Outlook for Windows. To determine which version of Outlook you're using, look for File on the ribbon.

Applies To: Outlook for Microsoft 365, Outlook 2021, Outlook 2019, Outlook 2016, Outlook 2013, New Outlook for Windows

If a Microsoft 365 application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. When you’re done, you might need to restart your computer. The steps to access the repair tool vary depending on your operating system.

Applies To: Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, InfoPath 2013, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Turn off, disable, or uninstall OneDrive. If you just don't want to use OneDrive, the easiest solution is to unlink it - see the steps below. Tips: If you want to stop OneDrive for a while, or not use all of it, here are some other solutions: If you want to stop syncing for a short time, learn How to pause and resume sync in OneDrive.

Applies To: OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint in Microsoft 365, Office for business, Microsoft 365 admin, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows, SharePoint admin center, SharePoint in Microsoft 365 Small Business, SharePoint operated by 21Vianet

Set up email in the Mail app. Windows 11 Mail for Windows 10 Outlook Mail for Windows 10. If you have Windows 10 or a later version and you sign in with a Microsoft account that has an Outlook.com, Live, Hotmail, or MSN address, that account is added to the Mail and Calendar apps. You can add that email account and many other email accounts to ...

Applies To: Mail for Windows 10, Outlook Mail for Windows 10

If you already redeemed a product key, you're simply reinstalling the apps, or you know you have an assigned license through work or school, you can skip ahead and go to the section sign in to download and install Microsoft 365 or Office.

Applies To: Office 2021, Office 2021 for Mac, Office 2019, Office 2019 for Mac, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Admin, Microsoft 365 for Mac, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Use the Office offline installer to install Office 2016 or Office 2013 if you don't have an active Internet connection or you're having problems with slow speed or unreliable connections.

Applies To: Office 2021, Office 2019, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Install Microsoft 365 2019 or 2016 on a PC. Remember a one-time purchase version of Microsoft 365 is licensed for one install only. Depending on your browser, select Open file (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

Applies To: Office 2019, Office 2016, Office 2016 for Mac, Office 2013