If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

After you've selected it, you'll see the available links for that type of Surface device model. Select the link for your model to get the latest firmware and drivers for sound, display, ethernet, and Wi-Fi.

Go to Start > Settings > Update & Security > Windows Security > Device security . Under Security processor, select Security processor details. Select Security processor troubleshooting, and then under Clear TPM, select Clear TPM. You'll need to restart your device to complete the process.

To redeem a Microsoft gift card, Xbox download code or token, select Redeem code below, sign in, and enter or paste the code or token value. Redeem Code. Tip: If you bought the wrong code, please contact the retailer.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Learn how to activate Windows using a product key or digital license, check your activation status, and link your Microsoft account.

Your PC isn't working well and you recently installed an app. Restore from a system restore point. You suspect your device has been infected. Use installation media to reinstall Windows 11. Select one of the recovery options below and follow the steps to try to get things working again.

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

Step 1: Sign in to download Project. Go to www.office.com and if you're not already signed in, select Sign in. Sign in with the account you associated with this version of Project. This account can be a Microsoft account (used with non-subscription versions), or work or school account (used with subscription versions).

Learn how to remove malware from your PC. Use Microsoft Defender Antivirus in Windows 10 or Windows 11 to scan your PC for malware, viruses, or other threats.