Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

For those devices, you can sign in with an app password instead. An app password is a long, randomly generated password that you provide only once instead of your regular password when signing in to an app or device that doesn't support two-step verification.

A product key is a 25-character code that's used to activate Windows and helps verify that Windows hasn't been used on more PCs than the Microsoft Software License Terms allow. Windows 11 and Windows 10: In most cases, Windows 11 and Windows 10 activates automatically using a digital license and doesn’t require you to enter a product key.

Sign in to your Microsoft account, and see Shop & Earn History. Note that Microsoft Rewards points will expire if you don't earn or redeem anything in 18 months. Learn how to redeem your Microsoft Rewards points for a huge variety of great products and sweepstakes.

A Windows-based PC with an Internet connection and a USB port. A USB flash drive with a minimum 6 GB of space formatted as NTFS. Note The original Xbox One console may require an extra update, depending on which version of the operating system it is currently running.

Find My Device is a feature that can help you locate your Windows 10 or Windows 11 device if it's lost or stolen. To use this feature, sign in to your device with a Microsoft account and make sure you're an administrator on it.

Enable TPM 2.0 on your PC. Published August 2021. This article is intended for users who are not able to upgrade to Windows 11 because their PC is not currently enabled with TPM 2.0 or their PC is capable of running TPM 2.0 but is not set up to do so.

Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Your PC isn't working well and you recently installed an app. Restore from a system restore point. You suspect your device has been infected. Use installation media to reinstall Windows 11. Select one of the recovery options below and follow the steps to try to get things working again.

Select Start > Settings > System > Display > Advanced display . Next to Choose a refresh rate, select the rate you want. The refresh rates that appear depend on your display and what it supports. Select laptops and external displays will support higher refresh rates.