Note: The steps to install the 2019, 2016, or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Microsoft 365 through one of the following: Microsoft Workplace Discount Program (formerly known as Home Use Program): If you bought Microsoft 365 for personal use through your company, see Install Office through ...

Tips: While signing in, select Yes at the "Stay signed in?" prompt if you want to go straight to your mailbox next time (not recommended for shared computers). Alternatively, check the "Don't show this again" box and select No to be prompted for your password each time.. If you can't sign in, or have forgotten your username or password, use our sign-in troubleshooter.

Before you start. Check these things before you start troubleshooting Bluetooth on your device: Check your product information. If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Learn how to tell if your Office software is genuine. To help determine if your Microsoft software is genuine, go to our How to Tell site for more information. Here you'll learn about authentic packaging, including what to look for with product key labels, and Certificate of Authenticity (COA), how to report counterfeit software, and find out what your shopping and licensing options are.

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Free. A Free badge means an active Microsoft 365 Family or Personal subscription isn't associated with the account you signed in with. Only the free web versions of Word, Excel, and PowerPoint are available to you. To access these apps in your browser, all you need to do is to sign in to Microsoft365.com with your Microsoft account and select the app you need from the app launcher .

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web).

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

Learn how to use Remote Desktop in Windows. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). Select the remote PC name that you added, and then wait for the connection to complete.