Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

We know that having your account blocked is frustrating, but we also want to protect you from fraud or abuse. Here's how to unblock your account. Note: If either your Outlook.com mailbox or your OneDrive storage is full, you cannot send or receive email.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage. From here, you can view your plan, expiration date, billing history, subscription status, and change how you pay.

If your purchase of Office or Microsoft 365 came with a product key, you enter your product key on one of the websites listed below for your product. After you enter your key, you can download and install Office, or you can renew your Microsoft 365 subscription. Tip: Get tech expertise with Business Assist.

Cloud gaming on your Xbox console. Game Pass Ultimate or a supported free-to-play game is required for cloud gaming. Join Xbox Game Pass Ultimate. To see where cloud gaming is currently supported, see the “Cloud gaming (Ultimate only)” column in: Xbox Supported Countries/Regions.

If you want to change or reset the password you use to sign in to Windows, you have different options. This article outlines the different approaches you can take, whether you’re using a Microsoft account or a local account, logged in or at the sign-in screen.

Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server. This makes it more secure than a traditional password. If you want to change your PIN, or need to reset it, you have different options.