Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

If you are unsure if your device meets the Windows 11 minimum system requirements and have Windows 10 already installed, you can download the PC Health Check app, which will assess eligibility and identify components of your device that don't meet the minimum requirements.

For the steps to reset Windows 11, see Reset or reinstall Windows. If your PC doesn’t have sufficient space available to reset Windows 11, you’ll receive a notification. In this scenario, either free up additional space or use the steps in the next section to reinstall Windows 11.

Most popular. Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

Select Start > Settings > Windows Update > Check for updates and then install any available updates. If the problems aren't all resolved, try running the troubleshooter again to check for additional errors, or see Fix Windows Update errors and follow the troubleshooting steps.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Make sure apps have access to the microphone. If your microphone isn't detected after updating Windows 11, you may need to give your apps permission to use it. Here's how: Select Start > Settings > Privacy & security > Microphone and make sure Microphone access is turned on.

Stay safe with a genuine Office license. Office 2019. After launching an Office app, you might receive a message that says Get genuine Office. If you see this, we've determined that the Office product installed on your device isn't legitimate and you may be a victim of software counterfeiting.

You’ll use this new primary alias to send and receive emails, access your Microsoft account information, and appear on devices. To remove the email address or phone number that you no longer want, select the option Remove that’s next to it, and then follow the instructions that are provided.