A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit ...

If you get an email about unusual activity on your Microsoft account, or if you’re worried that someone else might have used your account, go to the Recent activity page. You’ll see when your Microsoft account was signed in during the last 30 days, along with any device or app-specific info.

According to National Public Data, a malicious actor gained access to their systems in December 2023 and leaked sensitive data onto the dark web from April 2024 to the summer of 2024. This data contained the following details: Full names. Social Security Numbers. Mailing addresses. Email addresses. Phone numbers .

Most popular. Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card. All about Xbox Game Pass Standard.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Select a different account. You have multiple accounts. Choose the account you want to sign in with. Manage your subscription. Applies ToOutlook.com. You can view or renew your subscriptions at account.microsoft.com. Learn more.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

How malware can infect your device. Microsoft security help and learning. If you suspect that your device may have malware you should have Microsoft Defender run a scan. Here's how to do that on Windows, Mac, or Android.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Customer service phone numbers. For help, follow the Get help link below. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait.